SHIPPING & DELIVERY FOR FESTIVE GIFTING

Shipping and Delivery Guidelines for Festive Gifting

  • Your orders will be dispatched from 13th Oct 2025 during business days (Business Days exclude Public Holidays, Festive Holidays, Saturdays, Sundays and any other Regional, Local or National Holidays and unforeseen circumstances like Floods, Riots, Local Area Disturbances, Natural or Human Calamities).
  • Orders will be dispatched via Air Courier depending upon the mode selected (Delhivery, DTDC, Xpressbees, Bluedart Air etc.).
  • Shipping transit time post-dispatch via Air Courier is typically:
    • 2-3 Business Days for Metros
    • 3-5 Business Days for Non-Metros / Tier 3 Cities
    • 5-7 Business Days for North East / Kolkata shipments
  • If there are unforeseen circumstances (Floods, Riots, Local Disturbances, Calamities, Excessive courier hub load etc.), courier timelines may vary.
  • Please ensure proper address, pin code, and a correct 10-digit mobile number is provided for seamless deliveries.
  • Delivery will be made only to street addresses. Products will not be delivered to PO Box addresses.
  • If your order is outside delivery limits, our customer service team may contact you for an alternate address and timelines may vary.
  • In case of Fake Scans by courier (e.g., Consignee Unavailable, Refused to Accept, Not answering calls, etc.), please email: along with your tracking number. Allow at least 12-24 Business Hours for resolution.
  • If tracking shows delivered but not received, escalate within 12 Business Hours.
  • Resolution time from courier partners is between 72-96 Working Hours.
  • All shipments from Foxbox will carry Foxbox/BrandSTIK Black Tape, Strapper, and Shrink Wrap.
  • Shipments will also carry a Damage/Shortage Policy label.
Please Note: Do not accept shipments if damaged or tampered. If accepted, make an unboxing video and share it with escalations@foxboxretail.com along with your order number within 12 Business Hours.

Courier Do’s & Don’ts (Free Redemption)

Do’s:

  1. Respond to calls from courier partners.
  2. Share the correct address/landmark, contact number, and zip code if requested by the Field Executive (FE).
  3. Share the OTP with the courier only when the delivery executive is at your doorstep (not on phone).
  4. Treat the courier person politely.
  5. Check SMS/WhatsApp for delivery updates.
  6. If tracking shows delivered but shipment not received, escalate within 12 Business Hours to: Include Order ID and tracking number.
  7. If unavailable, provide a proper authorized drop-off location for the FE.
  8. If shipment appears tampered, make an unboxing video and send it within 12 Business Hours with your Order ID & tracking number to hemanshu@brandstik.com or escalations@foxboxretail.com
  9. Without an unboxing video, courier partners cannot provide a resolution.

Don’ts:

  1. Do not accept shipments if they seem tampered.
  2. All Foxbox shipments must have Foxbox/BrandSTIK Black Tape and Shrink Wrap.
  3. If shipment does not contain Foxbox/BrandSTIK tape or Shrink Wrap, do not accept and ask courier to return to sender.
  4. Do not share personal documents or make payments to courier Field Executives.
  5. Do not refuse delivery unnecessarily. If unavailable, ask the FE to attempt delivery later.